How It Works

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Revolutionary
Technology

Revolutionary
Technology

Fuel Me developed mobile and desktop portals to simplify fuel ordering for customers, and fuel delivery for vendors. Users can manage their orders on the Fuel Me portal, in real time, with GPS live order tracking. Track your delivery and fuel data by using Fuel Me’s portal management tools to decrease your administrative workload.

Frequently Asked Questions

You can view the status of your delivery in the “In Progress” tab under Orders in the main menu. Select “View” on the right side of the order. Here you can see the location of the driver delivering your product along the route to the delivery location.

You can view a list of all your sites in the “Sites” tab under Manage. To view them as pin drops on a map, navigate to the dashboard and scroll down to the bottom to view the map. Select the “Sites” tab and the map will change to display all of your site locations. Clicking on a pin drop location will open up the site details page for that location.

To view a copy of your invoice, go to the “Invoices” tab under Reporting in the main menu. Here you will be able to download a PDF version of your invoice and then print it.

Many job sites will not have physical addresses due to them being construction of a new building. When submitting a new order for fuel, you can enter in the latitude and longitude coordinates of the site and this will be used as the site location for delivery.

To update the method of payment for your orders, navigate to the “Cards” tab under Manage in the main menu. Here you can add a new card or delete an existing one. To add a card, select “Add New” in the right hand corner of the screen. This will open a window where you will enter in all of the card information and hit “Save” when done. To delete an existing card, select the card in the list. This will open the card details screen. Select the “Delete” button and this card will be removed from your account

To add a new user onto your Fuel.Me portal, navigate to the “Users” tab under Settings in the main menu. Here you will see a list of all users on the portal. Select “Add New” in the upper right hand corner of the screen. This will open a window where you will input the following user information:

● Full Name
● Phone #
● Email
● Password (create a password for their user account)

The Recurring Order feature was created so you do not have to submit a new order for every delivery to a site if you know the schedule of deliveries. When creating a new order, toggle on the “Recurring Order” slider in the Order Info section. This can be found under the “Contact Name” dropdown. Once toggled on, open the recurring dates field and a calendar will appear. Select the dates you want a delivery to be made. All the dates selected will appear on the ride side of the calendar for review. When submitting the request, an order will be created for each one of the dates selected

If you are having trouble getting into your account, select the “Forgot Password” button on the login screen. A reset link will be sent to your email where you will be prompted to reset your password and login to confirm.

An admin user will have different permissions and access to the fuel.me portal than a standard user. An admin will have the ability to add and delete users, cards, sites, assets, and edit company info. A standard user will primarily only have viewing privileges to those tabs, as well as the ability to submit an order.

When submitting a new request for fuel, you can choose which assets to be filled with the desired quantity of fuel. In the new order screen, navigate down to the Products section of the order. Here you can choose the product in the left dropdown. To the right is the Equipment dropdown. The dropdown will display the equipment ID for the asset. Select the desired asset. Enter in the amount of gallons for the asset and select the “Add” button on the right side of the screen. To add another asset to be filled, just repeat this process.

New fuel requests will be displayed in the “Dispatch” tab under Orders in the main menu. Select the “Add New” button on the right side of the screen. This will open a list of all new orders available in your area.

Once you accept a new order request from a customer and assign a driver to the route, the order then moves to the “In Progress” tab under Orders. Here it will remain until the delivery has been completed.

Adding a new driver to your Fuel.Me portal only takes a few steps. In the “Drivers” tab under Manage, select “Add New” on the right hand side of the screen. This will open a window where you will enter inthe following driver information:

● Full Name
● Phone #
● Email
● Password (create a password for their driver account)

The order will not move to the “Completed” tab until an administrator or the driver selects “Finish Order” for the respective order in the “In Progress” tab under Orders

To change your delivery radius, navigate to the “Company Info” tab under Manage. Here you will see a “Distance Coverage” dropdown where you can select a range up to 250 miles, or Unlimited.

If you are having trouble getting into your account, select the “Forgot Password” button on the login screen. A reset link will be sent to your email where you will be prompted to reset your password and login to confirm.

A standard user in your Fuel.Me portal will be able to view all the tabs and features in the portal as well as accept a new order. A driver account will only have access to the orders they are assigned to. A driver cannot accept a new order and a standard user cannot be assigned as a driver to an order.

To see all upcoming deliveries, navigate to the “In Progress” tab under Orders in the main menu. Here you will see a list of future deliveries. In this list format, you will be able to see the following info:

● PO#
● Gallons ordered
● Delivery date/time
● Delivery address
● Status

If your bank account information has changed, navigate to the “Banking Info” tab under Manage in the main menu. Here you can update any necessary information such as account name, account number, routing number, etc.

If you want to view the deliveries made by a certain driver, navigate to the “Invoices” tab under Reporting in the main menu. Here you will see a list of all your invoices. To filter by a certain driver, select the “Filter” button in the top left corner of the screen. Choose the driver and a date range if desired and hit “Search.”

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